The error indicates that Bloomreach cannot read part of the imported file with the selected encoding. The most common causes are an encoding mismatch, hidden characters, or malformed CSV formatting.
How to fix it
Check that the encoding selected in the import wizard matches the file’s actual encoding. Bloomreach supports UTF-8, UTF-16, cp1250–cp1258, latin1, and iso-8859-2 for CSV files. See Imports technical reference.
Open the file in a text editor such as Notepad++ or Visual Studio Code and inspect the reported row. Look for garbled text, hidden characters, unusual symbols, unescaped double quotes, or unexpected line breaks.
Delete and retype the affected value, or copy the row into a new, clean row.
Save the file as UTF-8 and upload it again.
Click Preview data to confirm that the columns and values look correct before starting the import. If the preview is incorrect, check the delimiter and encoding. See Data imports.
When to contact support
If the above guide did not help and the error persists, contact support with:
import link
exact error message
reported row
selected encoding
small, sanitized sample of the affected data