If you see the “This account was locked” message when trying to access Bloomreach, your user profile may still be in the invited state, and the latest invitation may not have been accepted yet. In this case, resetting the password does not complete the initial account activation, so you still need to accept the invitation and finish the sign-up flow.
Troubleshooting steps
Ask a team member with admin access to open Administration > Users, find your profile, and resend the invitation.
If the admin does not see the user profile immediately, they should use the filters in the left panel in Administration rather than the browser search function.
After the invitation is resent, use the newest invitation email to complete access. Resending the invitation sends a new email and expires any previous pending invitation.
If the latest invitation is more than 7 days old, ask the admin to resend it, as older invitations may no longer be valid.
Check your inbox and your spam, junk, promotions, and trash folders for the new invitation email.
Open the newest invitation email and complete the sign-up flow.
If you do not receive either the invitation email or the password reset email, confirm that you are using the correct regional login page for your project.
When to escalate
If the invitation has been resent, you have checked your email folders, and you still cannot complete the sign-up flow or access the account, escalate the issue to Bloomreach Support. If the invitation link opens but does not allow you to complete registration, include screenshots, a HAR file, or a screen recording when escalating.