If you send an App Inbox campaign to one customer profile linked to two devices, you see only one campaign event with status=sent and platform=app_inbox.
Understand why this happens
App Inbox sends one App Inbox object per customer profile.
If the same profile is linked to two devices, such as an iOS device and an Android device, App Inbox still sends and tracks the message only once.
Check what to expect
You should expect the following behavior:
You see one
sentevent forplatform=app_inbox.You don't see one
sentevent for each device.This applies even if the customer profile is linked to multiple supported mobile devices.
Know when this doesn't apply
This behavior applies to App Inbox campaign event tracking.
If you send a mobile push notification and store it in App Inbox, mobile push notification tracking remains separate.
Related resources
Read the App Inbox documentation.