The App Inbox may sometimes appear empty or return an HTTP 403 error, even when messages are available, and the customer has been correctly identified. This article outlines what to check to identify the cause.
What to verify
If you stumble upon this issue, ensure that you are using:
- Correct project token and API base URL
- Correct API Group and API Key
- The App Inbox is enabled under Group Permissions in the API settings.
If the API key and Group are correct but the issue persists, it typically indicates that App Inbox isn't enabled in Group Permissions within API settings. To resolve this:
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Navigate to Project Settings > Access Management > API
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Under Group Permissions, select Campaigns and enable App Inbox.
- Test the app inbox again to see if the issue is resolved. If not, contact our support team.
For more information on authentication methods, refer to the App Inbox documentation.