If you happen to import a voucher pool with the wrong voucher codes, you might be wondering how to remove them effectively.
Approaches to resolve the issue
You can resolve this issue using one of the following approaches:
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Delete the voucher pool
- Remove the voucher pool with incorrect codes.
- Reimport the file with the correct codes.
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Mark the incorrect voucher codes as redeemed
- Import a dummy event into a test profile, mapping only the voucher_code property with the incorrect code. Use these events to simulate redeeming invalid voucher codes in a test customer profile.
- This will count the incorrect codes as redeemed, preventing them from being assigned to actual customers.
How to redeem invalid voucher codes
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Check Project Settings
- Navigate to Project Settings → Mapping → Vouchers.
- Identify the event name and the property that tracks redeemed voucher codes.
Note: If you use custom events, ensure that you follow the respective event/attribute naming conventions.
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Gather Information
- Locate the event name and property linked to voucher redemption.
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Create and Import Events
- With the selected event and property, set up a new event that uses the invalid voucher code.
- Import the event by following the instructions in the Data Import Documentation.
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Verify the Imported Event
- After the import is complete, confirm that the event appears in the customer profile where it was imported.
Example:
After you add the event, the incorrect voucher code will appear as redeemed on the same date as the imported event.
By using this method to identify and redeem invalid codes, you can help avoid customer dissatisfaction and errors. This ensures that only valid voucher codes are accepted and keeps your data accurate and reliable.