When you are experiencing intermittent loading issues while using our platform or one of the platform’s features (experiments, weblayers, recommendations, and more), before contacting our support team, try the following actions:
- Check if you have the correct role for accessing the features in the platform
- Clear the cookies in your browser
- Clear the cache in your browser
- Try using incognito mode in your browser
- Try turning off all extensions (ad blockers, firewalls, antivirus, and more).
- Try disabling your VPN temporarily
- Update your browser
- Try a different browser
- Try a different device
- Check your internet connection
- Change your internet connection from a Wi-Fi or corporate network to a mobile network.
If none of the proposed solutions resolve your issue, record a HAR file and contact our support team, who will help you further investigate the issue.