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Authentication Pop-ups after Migration to Cloud

Updated

Issue

After migrating to Bloomreach Cloud, CMS users may be repeatedly prompted to authenticate when accessing the CMS.

Symptoms

  • CMS users see recurring authentication pop-ups while accessing the CMS.

  • The issue can occur in any environment where IP-based access filtering is enabled.

  • Users may be able to sign in but are prompted again while navigating in the CMS.

Root Cause

 The CMS IP Filter plugin is configured to evaluate an IP address that does not represent the original client IP forwarded by Bloomreach Cloud. As a result, the configured IP access rules can be applied incorrectly.
 

Resolution 

Configure the CMS IP Filter plugin to use the forwarded client-IP header supplied by Bloomreach Cloud:

forwarded-for-header: X-Original-Forwarded-For

The IP Filter configuration is stored in the repository and can be managed through a bootstrap YAML configuration file or updated through the CMS console, depending on the project setup.

After applying the change, deploy or otherwise apply the updated configuration through the normal release process.

Verify the resolution by signing in with an affected CMS account, navigating through the previously affected areas, and confirming that no additional authentication prompts appear. Also verify that the intended IP allow and deny rules continue to work as expected.
 

References 

IP Filter Plugin 
 

If you have any further queries or concerns, please feel free to reach out to the Bloomreach Support team for further assistance.

 

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