Problem

Improper distribution of bucket data despite 50-50 setup.

Debugging Steps

To investigate the issue and the reason, follow the steps below:

1. Contact your technical team to check if "_br_uid_2" parameter is sent in API calls.
2. Check if that UID in cookie2 value in pixel is matching with corresponding "_br_uid_2" value in the API call.
3. Check if there are any pixel issues on the site.
4. Contact your technical team to fix all the pixel alerts on the pixel monitor.
5. If the issue still persists, raise a ticket on the Bloomreach Support Portal for more queries.