Problem

Saving a newly created synonym throws a warning pop-up

Debugging Steps # Problem

Bloomreach generated synonyms are visible in the ranking diagnostics but not in the synonym section of the dashboard.

Debugging Steps

To investigate the issue and the reason, follow the steps below:

1. Check if the synonyms are visible in the ranking diagnostics, but not in the synonym section of the dashboard.

     a. If yes, raise a ticket on the <a href="https://support.bloomreach.com" target="_blank">Bloomreach Support Portal</a> with the API call.  
   

   Synonyms shown in ranking diagnostics may not show up in the synonym section due to lemmatisation.

To investigate the issue and the reason, follow the steps below:

1. Check the dashboard if there are any existing duplicates of the synonym rule on the same query.
2. Check if your access is limited to Read-only that restricts you from adding synonyms.