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  3. Troubleshooting Guides

Troubleshooting Guides

  • How to manually add items as fallback to recommendation output.
  • How to test event jinja in campaigns
  • How to forward to a friend/colleague?
  • How to populate phone attribute using phone_id and what if phone_id is a list of strings?
  • How do you detect “fake” (bot) clicks in SMS/MMS campaigns?
  • How to build a report for emailing metrics drilled down by consent categories
  • How to convert format of phone number to string and add "+" in the beginning of the attribute
  • How to check event property value against a list of other event properties.
  • Inbox placement test
  • Common Factors Affecting Inbox Placement
  • I have added a 'Send email' link to my email. Why can't I see clicks on this link?
  • How to change “Type here” in survey
  • How to select customers by IDs from excel sheet file?
  • Most common login issues
  • Most common API requests errors
  • Image is not loaded in the email template
  • Why block or snippet returns extra whitespace?
  • Is it possible for someone in our seed list to received both versions of an A/B test in an email campaign?
  • Email address for complaint emails reporting
  • Customize your surveys design in CSS
  • What to do when you are experiencing a loading issue?
  • How to filter out the recommendation results to contains only one occurrence of item property ?
  • How to use contains operator with multiple values
  • How can you check which version you are using on your instance?
  • What to check if a weblayer is not displayed on the website
  • How to find out if there are more than X events with the same property in the customer's profile for the last Y days
  • What should you do if export gives a 403 error?
  • How do i set up a condition to exclude people who used a certain discount code?
  • How do I handle duplicate campaign events in the context of the DOI use case?
  • How to Generate a HAR File
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