If an email campaign or scenario you used before is suddenly not visible in your project, it's usually one of the cases below.
Check project, environment, and basic filters
Confirm you're in the right project/environment
Check the URL (cluster/region like
eu1,uk1,us1) and the project name in the top bar.
For Email campaigns
Go to Campaigns → Email campaigns.
Clear the search box.
Set all filters (status, owner, date) to All.
Sort by Last edited and then by Name.
For Scenarios
Go to Campaigns → Scenarios.
Clear the search box.
Set filters (status, owner, tags, and more) to All.
Sort by Last edited and then by Name.
If it appears after changing filters or sorting, the campaign/scenario isn't missing.
Check if it was archived
Both Email campaigns and Scenarios can be archived to keep lists tidy. Archived items:
Don't show in the default Live view.
Still exist and can usually be unarchived/restored.
Inactive campaigns are automatically archived after 30 days. This automatic archiving only moves them from Live to Archived in the list; they aren't deleted and can be brought back at any time.
What to do
In Email campaigns:
Go to Campaigns → Email campaigns.
At the top of the list, switch from the Live view to Archived.
If you find the campaign there, on the right side, click the dropdown next to the edit button, then select Unarchive to move it back to Live.
In Scenarios:
Go to Campaigns → Scenarios.
Switch from the Live view to the Archived.
If you find the campaign there, on the right side, click the dropdown next to the edit button, then select Unarchive to move it back to Live.
Understand where to look: Email campaigns vs Scenarios vs Transactional
Depending on how it was built, the "campaign" you remember may live in different places:
Standalone Email campaigns
Location: Campaigns → Email campaigns.
Behavior:
Appears as a separate item in the Email campaigns list.
Can be filtered/archived independently.
Scenarios (automations that send emails)
Scenarios are full-automation flows that may contain one or more email nodes. In this case:
The scenario itself is your "campaign".
The emails in the scenario may not appear as separate items under Email campaigns, depending on how the campaign was set up.
To check a missing scenario:
Go to Campaigns → Scenarios.
Use search and filters as described in sections 1–2 (including archived).
When you find a candidate scenario:
Click it to open the scenario canvas.
Look for the email node(s) inside the flow.
Confirm the node is still there and configured as expected.
If the scenario exists, but an email node is gone:
Someone may have removed or replaced the email node.
Re-add the email node and reconfigure it if needed.
If you only ever used the email in a scenario, you must look for it under Scenarios, not under Email campaigns.
Transactional/API‑triggered emails
Location: The Email section in Asset Manager.
These emails are triggered by API calls, not as standard marketing campaigns.
If the "missing campaign" was actually a transactional template, open the Email section in Asset Manager and repeat the filter/archive checks there.
Check permissions
If colleagues can see the campaign/scenario but you can't, it is likely a permissions issue.
Ask your project admin to verify in Access management / Users & roles that your role still includes:
For Email campaigns: rights such as Email Campaigns Viewer / Editor / Publisher.
For Scenarios: rights that allow viewing/editing Scenarios (often part of broader campaigns/automation roles).
If your role was restricted, updating it usually makes the "missing" item visible again after a page refresh.
Renamed, duplicated, or deleted items
If no one can find the campaign/scenario under any status (active/archived) in the correct project:
It might have been renamed or duplicated:
Ask teammates if they created a "v2", "copy", or differently named version.
Check recent items marked as 'Last edited' in both Email campaigns and Scenarios.
It might have been deleted:
In that case, you'll need to recreate it:
Use old test sends, screenshots, or documentation as a reference.
For scenarios, rebuild the canvas and re‑add the email nodes.
When to contact Bloomreach Support
Contact Bloomreach Support if:
You've checked:
Project/environment
Filters and archived status
Email campaigns, Scenarios, and Transactional sections
Permissions
And the campaign/scenario is still missing, but you're sure it existed.
Include:
Project URL.
Old Name of the campaign or scenario (and any likely variants).
Whether it was:
A standalone Email campaign,
A Scenario that sends emails, or
A Transactional email template.
Approximate last use date and any old links/URLs you still have.
Support can then investigate what happened and advise whether to restore the configuration (if feasible) or recreate it.