📢Important: We're updating product naming across our documentation
("Engagement" is now "Marketing", "Discovery" is now "Search" and "Content brXM/PaaS" is now "Content Management" ). These changes do not
alter the services, their functionality, or any terms of your agreement. Where you see
a new name, it refers to the same product previously known by its former name.
Search support scope
Updated
This guide helps you understand the scope of tasks handled by the support team for Bloomreach Search.
There can be a few tasks that might be better handled by a different team depending on the task’s scope and complexity. Such out-of-scope tasks must be redirected to the Technical Services team for paid consulting.
4 areas wherein Search support assists you
GUIDE: Support experts can guide you with queries related to the Search, Feed, Dashboard, Insights, Recommendations and Pathways. We also share relevant documentation that can help answer your queries.
HELP: We can help troubleshoot issues you encounter while interacting with the product and facilitate faster resolution by liaising with Bloomreach Engineering.
UPDATE: Assistance with the non-self-service configurations like enabling Product suggestions or attribute configurations.
ADMINISTRATE: We can coordinate and organize administrative tasks like setting up IAM and providing user access.
The following tables will help you determine which team to contact based on your case. Use the links below to jump to the desired section.