Problem and Background
When a user types a query in the search box and hits submit, the Search event pixel should fire. When a user clicks on an autosuggest in the search box, the Suggest event pixel should fire.
Suggest pixel has a required “aq” field which is the query that the user typed into the search box, right before hitting submit. If there is no value set, it is an error.
Debugging Steps
- Reach out to Bloomreach Support for a list of raw URLs where value is not set.
- Go to a sample URL. It is usually a product URL.
- Start typing a query into the search box and click on an autosuggest. Suggest event is generated.
- Verify the Suggest event to check if “aq” is empty.
- Bloomreach’s Pixel Checker Chrome extension also flags this pixel issue since “aq” is a required field for Suggest pixel.
Common Causes
Pixel implementation is not populating the “aq” field of Suggest event.
Solution
Once you have debugged the issue, reproduce the issue and using the Simple Pixel tool, fix the pixel implementation. Reach out to the Bloomreach Support team if you have any questions and are not able to solve the issue.