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Image is not loaded in the email template

Updated

When images fail to load in your BeeFree email, various factors can cause this issue. Understanding these factors will help you troubleshoot effectively. Here’s a comprehensive guide to help you resolve image-loading problems in BeeFree email templates.

Here are some common reasons for image loading issues and their solutions:

  1.  Network Connection Fluctuations:

Solution: Make sure that your network connection is stable. A fluctuating connection can interrupt the loading of images. Check your internet connection and try reloading the email.

  1. VPN or Ad Blockers:

 Solution: If you are connected to a VPN or have an ad blocker enabled, try disconnecting the VPN and disabling the ad blocker temporarily. These can sometimes block images from loading.

  1. Firewall Settings:

 Solution: Firewalls might block images from being loaded. Check your firewall settings and allow the necessary permissions for images to load.

  1. Image Hosting Issues:

Solution: Images might not load if there are issues with the hosting server. Ensure that the images are hosted on a reliable server. Alternatively, upload the images to the Bloomreach asset manager and use the provided links to ensure compatibility.

Troubleshooting Steps

  1. Personalized Images
  • Ensure that all personalized images are correctly linked and not broken.
  • Check Snippet Code:
  • Review the snippet code used for personalized images.
  • Ensure that the code is correct and there are no broken links.
  1. Dynamic Image Block in BeeFree
  • If you are using BeeFree's dynamic image block, try inserting the same code into an HTML block.
  • How to Do It:
  • Create a simple image tag in the HTML block.
  • Insert the snippet URL into the src attribute of the image tag.
  • This can help identify if the issue is with the dynamic image block itself.
  • <div> <img src="https://your-image-hosting.com/image.jpg"> </div>
  1. Check the Image URL in the Element Tab
  • Open the test tab in the email builder
  • Right-click and select “Inspect” to open Developer Tools.
  • Navigate to the element tab and reload the email.
  • Check if the image URLs are populated. If the URLs are present, but the images are not loading, the issue might be with the image hosting.

  1. Upload Images to Asset Manager
  • If the image URLs are populated but not displaying, upload the images to Bloomreach asset manager.
  • Use the links generated by the asset manager in your email to see if the images load correctly.

By following these steps, you can diagnose and resolve most image-loading issues in BeeFree emails. Make sure you have a stable network connection, configure firewalls properly, avoid using VPN or ad blockers, and verify the image hosting. In addition, using the Bloomreach asset manager and correctly handling personalized images can help ensure that your email images display correctly without any issues.