Request handling by ESPs
All requests related to complaint handling are managed exclusively by the ESP. There is no direct way for the client to influence the receipt of complaints at a specific email inbox. The ESP entirely determines the process. Here's a look at how it works:
- Feedback Notifications via Webhooks: While you, as a client, can't directly change the "complaint domain" (since it's tied to the domain used for sending emails), you can work with your ESP to set up webhooks. These webhooks notify you of spam complaints, allowing you to receive real-time updates. Instead of changing the complaint domain, you can configure a custom URL for your application or server to receive feedback.
- Suppression List Management: Once registered, all complaints automatically add the email to the suppression list within the ESP's dashboard. It helps the ESP manage and track complaints based on the domain to which they are sent. Although you can't change the sending domain's complaint setup, the ESP provides these tools for monitoring and responding to complaints.
Summary
- The complaint domain is tied to the domain used to send your emails.
- While direct changes aren't possible, contact our support team if you need to remove the user from the block list or verify that your webhook is configured correctly.